How can we help?

Signing in

I cannot sign in

Check the email address you registered with. If the password is wrong, use the reset link on the sign-in page — a reset email is the only thing we send to that address.

It is asking for a six-digit code

Your account has two-factor authentication switched on. Open your authenticator app and enter the current code. One of the backup codes you saved when you switched it on will also work, and each backup code works once.

I have lost my authenticator and my backup codes

Email us from the address on the account. We cannot read or reissue your codes, so the account has to be verified before two-factor can be reset.

The iPhone app

The app asks for Face ID every time I open it

That is deliberate. Swasthyaayu locks itself whenever it goes to the background, so patient records are not open to anyone holding your unlocked phone. If Face ID fails or is unavailable, it falls back to your device passcode.

I am not getting appointment or refill reminders

The app schedules these on your phone, so they work without a signal — but iOS has to allow them. Open Settings, find Swasthyaayu, and turn Notifications on. Reminders are scheduled when the app is opened or brought back to the foreground, so open the app once after allowing them.

When do reminders arrive?

An appointment reminder fires 24 hours ahead, or one hour ahead if the appointment was booked inside that window. A prescription refill reminder fires three days before the prescription runs out.

Your data

Swasthyaayu handles health information, and what we do with it is set out in our privacy policy. To ask what we hold about you, or to have it deleted, email info@aevantos.com from the address on the account.

Something clinical or urgent

Swasthyaayu is record-keeping and coordination software. It does not diagnose, prescribe, or give medical advice, and it is not a route to emergency help. If someone needs urgent care, contact your doctor or call emergency services.